911 operators receive training since church stabbings

| May 15, 2013

The address of your emergency is an important piece of information for 911 operators, but it can get lost during chaotic scenes.

There were a dozen 911 operators and 8 dispatchers working on Sunday, April 28.

They received 11 calls for help from inside St. Jude Thaddeus in Paradise Hills.

"The calmer we get, the calmer the citizen feeds off of our tone," said Erika Wilson, Albuquerque Emergency Communications Center manager.

Wilson says she’s reviewed all of the 911 calls relating to the church stabbing.

"I heard a lot of stressed out callers. They were watching that event actively and I heard our operators doing a really great job re-assuring," she said.

But Wilson admits some calls could have been handled better. Including one where a caller said they didn’t know the address and the dispatcher told them they needed an address to even send an officer out.

 

http://www.kob.com/article/stories/S3033574.shtml?cat=500

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Category: Church Security

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